Frequently Asked Questions

Decororia
Website: https://www.decororia.com
Last updated : April 13, 2025

Address: 101 Albion St, Leeds LS1 5JW, UK
E-mail: support@decororia.com
Phone: +44 7378 820610
Contact: https://www.decororia.com/pages/contact-us

Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) section! We've compiled answers to the most common questions about our products, services, and policies to help you. If you can't find the answer you're looking for, please feel free to contact us.

(1) How to place an order on Decororia?

Placing an order is simple:

  • Browse our site and select the items you wish to purchase.
  • Click on the product to view its details and choose the color or quantity (if applicable).
  • Add the product to your cart.
  • Proceed to checkout and enter your billing and shipping information.
  • Choose your payment method and complete your purchase.

Once your order is placed, you will receive a confirmation email with your order details.

(2) What payment methods do you accept?

We accept the following payment methods:

  • Bank cards (Visa, MasterCard, American Express, JCB, Maestro)
  • PayPal

All transactions are processed securely, and your payment information is never stored on our site.

(3) Can I change or cancel my order after placing it?

Once your order is confirmed, we begin processing it immediately to ensure prompt delivery. Unfortunately, we cannot modify or cancel orders after they have been confirmed. However, you can return the item for a refund or exchange once you receive it.

(4) How can I track my order?

Once your order has shipped, you will receive an email with tracking details and a link to track your shipment in real time. You can also log in to your account on our website to check the status of your order.

(5) Do you ship internationally?

We currently only ship to United Kingdom. We hope to expand our delivery options to other countries in the future.

(6) How long does it take to receive my order?

Orders are processed and shipped within 1 to 3 business days. Delivery typically takes 4 to 11 business days, depending on the shipping method chosen and your location.

(7) What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the items within 30 days for a refund or exchange. Please make sure the items are in their original condition with the tags attached. For more information, see our return policy page.

(8) How to contact customer service?

You can contact our customer service team by:

Our opening hours are Monday - Friday | 09:00 a.m. - 05:00 p.m.

(9) Is my personal information secure?

Yes, at Decororia we take the security of your information very seriously. All transactions are encrypted using the latest technology to ensure the confidentiality and security of your data. We comply with all necessary data protection regulations to ensure the security of your information.

(10) Do you offer gift cards?

We currently do not offer gift cards, but we are working on expanding our offerings in the future.

Do you have any other questions?

If you can't find the answer to your question, please feel free to contact us. Our customer service team is here to help.

Contact Information :
E-mail :  support@decororia.com
Phone : +44 7378 820610

Thank you for shopping with Decororia!