Privacy policy

At Decororia (https://www.decororia.com/), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data.

Who We Are

Decororia
2 Odhams Walk, London WC2H 9SA, United Kingdom
Email: support@decororia.com
Phone: +44 7598328054

Customer Service Hours

  • Business Days: Monday - Friday
  • Business Hours: 9:00 am - 5:00 pm (GMT)

What Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address, payment details (processed securely by third-party providers).
  • Account Information: Login credentials (if you create an account).
  • Usage Data: IP address, browser type, operating system, device information, and browsing behavior on our website.
  • Marketing Preferences: Your preferences for receiving marketing communications.

How We Collect Information

  • When you create an account, make a purchase, or contact us.
  • Through cookies, analytics tools, and tracking technologies (e.g., Google Analytics 4, Hotjar, and Microsoft Clarity).
  • When you engage with our ads on Google Ads, Facebook Ads, or TikTok Ads.

Why We Collect Your Information

We use your data for the following purposes:

  • To process and deliver your orders.
  • To provide customer support.
  • To improve our website, services, and user experience.
  • To send marketing communications, if you’ve opted in.
  • To measure and analyze website performance and advertising campaigns.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website performance. You can manage your cookie preferences through your browser settings.

How We Share Your Information

We may share your data with trusted third-party partners, including:

  • Shopify: To process orders and manage our store.
  • Payment Processors: For secure payment transactions (e.g., Stripe, PayPal).
  • Analytics Tools: Google Analytics 4, Hotjar, and Microsoft Clarity.
  • Advertising Platforms: Google Ads, Facebook Ads, and TikTok Ads.

These third parties are contractually obligated to protect your data.

Your Rights

  • Access: You can request to see what personal data we hold about you.
  • Correction: You have the right to request corrections to inaccurate or incomplete data.
  • Deletion: You may request that we delete your personal information, subject to legal requirements.
  • Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe instructions in those emails.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. These include encrypted connections, secure servers, and regular security reviews.

Age Restrictions

Our website is not intended for individuals under the age of 14. We do not knowingly collect personal data from anyone under this age.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email or a prominent notice on our website.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

  • Email: support@decororia.com
  • Phone: +44 7598328054
  • Address: 2 Odhams Walk, London WC2H 9SA, United Kingdom